Privacy Policy
Effective Date: April 6th, 2026
1. Introduction
Okya Limited ("Okya", "we", "our", or "us") is committed to protecting personal data and maintaining transparency in how we collect, use, and safeguard information.
This Privacy Policy explains how we process personal data when you:
- visit our website (okya.co)
- interact with us
- use our services
2. Who We Are
Okya Limited is a cloud-based SaaS platform providing integrated solutions for restaurants, hospitality, and retail businesses.
Contact: help@okya.co
Address: Unit 2A, 17/F, Glenealy Tower, Hong Kong
3. Scope
This policy applies to:
- Website visitors
- Prospective customers
- Business customers
- End-user data processed through our platform
Important: Okya acts as a Data Controller for website & marketing data, and as a Data Processor for customer data processed via our platform.
4. Personal Data We Collect
A. Information You Provide
- Name
- Email
- Company
- Phone number
- Messages / inquiries
B. Automatically Collected Data
- IP address
- Device & browser information
- Usage data
- Location (approximate)
C. Platform Data (via Customers)
- Customer/end-user data
- Transaction data
- Order data
- Behavioral data
5. How We Use Data
We process personal data to:
- Provide and operate our services
- Respond to inquiries and support requests
- Improve platform performance and functionality
- Ensure security and prevent fraud
- Comply with legal obligations
- Communicate with users and customers
6. Legal Basis for Processing
We process personal data under:
- Contractual necessity (providing services)
- Legitimate interests (improving services, security)
- Consent (marketing, cookies where required)
- Legal obligations
7. Cookies & Tracking
We use cookies and similar technologies to:
- Operate the website
- Analyze usage via Google Analytics
- Improve performance
Where required by law, we obtain user consent before placing non-essential cookies. For more information about cookies, please refer to your browser settings.
8. Data Sharing
We may share data with:
- Infrastructure providers (e.g., cloud hosting)
- Payment providers
- Analytics tools
- Service providers and subprocessors
- Authorities where legally required
We ensure all third parties process data securely and in compliance with applicable laws.
9. International Transfers
We may process data globally. Where required, we implement safeguards such as Standard Contractual Clauses (SCCs) and equivalent legal protections to ensure data is transferred securely.
10. Data Security
Okya maintains a security program designed to protect the confidentiality, integrity, and availability of personal data.
This includes:
- Encryption (in transit and at rest)
- Access controls and authentication
- Monitoring and logging
- Backup and recovery systems
Okya maintains controls aligned with SOC 2 Type II, and undergoes periodic audits and renewal processes.
In the event of a personal data breach that is likely to result in a risk to individuals, Okya will notify affected parties and relevant authorities as required by applicable law.
11. Data Retention
We retain personal data only as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
Data is securely deleted or anonymized when no longer required.
12. Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
To exercise your rights, contact: help@okya.co
We will respond to verified requests within 30 days, or as otherwise required by applicable law.
13. Children's Data
Our services are not directed to children, and we do not knowingly collect personal data from children except as may be processed by customers through their own use of the service in accordance with applicable law.
14. Updates to This Policy
We may update this Privacy Policy periodically. When we do, we will update the Effective Date above. If changes are material, we may provide additional notice where appropriate.
15. Contact Us
If you have questions about this Privacy Policy or how we handle personal data, please contact: Okya Limited
Email: help@okya.co
Address: Unit 2A, 17/F, Glenealy Tower, Hong Kong